EEX 9.2: Expense Report Approved Email Notification Has URL Link Pointing to Page EX_SHEET_SUM_FL, but After Login, System Displays Instead Page EX_SHEET_HDR_FL (Doc ID 2821034.1)

Last updated on NOVEMBER 24, 2021

Applies to:

Symptoms

At the Transaction Configuration set up page, for Process Definition ERApproval, the Event 'On Final Approval' has been defined with the below Fluid settings:

  - Menu Name = EX_ADMIN_EXPENSE_FL
  - Approval Component = EX_EXP_SHEET_FL
  - Page Name = EX_SHEET_SUM_FL

As such, the URL present on the Email Notifications workflow sends to the Expenses Employees when their Expense Report transactions have been fully approved for payment, point to Fluid Page EX_SHEET_SUM_FL. Upon clicking on it, a new Browser is opened, and the User is requested to log in. Once done, the system loads the Expense Report transaction, but with the incorrect Page: EX_SHEET_HDR_FL.

REPLICATION STEPS:

  1.- Log into the FSCM Online Application as a System Administrator
  2.- Navigate to: Enterprise Components > Approvals > Approvals > Approval Setup
  3.- Open Process Definition ERApproval
  4.- Scroll to Event 'On Final Approval'
  5.- Define the following Fluid related objects:
  - Menu Name = EX_ADMIN_EXPENSE_FL
  - Approval Component = EX_EXP_SHEET_FL
  - Page Name = EX_SHEET_SUM_FL
  6.- Save the changes
  7.- Log into the FSCM Online Application as an Expenses User
  8.- Create a new Expense Report transaction, and submit it for approval
  9.- Log into the FSCM Online Application as an Expenses Approver User
  10.- Open the submitted Expense Report, and approve it for payment
  11.- Check the Email Client for the Account of the Expenses User, and review the received Email Notification informing about the final approval of the Expense Report transaction
  12.- Confirm that the URL Link present at the bottom of such Email Notification is using the Fluid Menu/Component/Page combination: EX_ADMIN_EXPENSE_FL , EX_EXP_SHEET_FL , and EX_SHEET_SUM_FL
  13.- Click on the URL Link
  14.- On the new Internet Browser opened, with the Sign In section, enter the User ID and Password of the Expenses User
  15.- Upon singing in, the system loads the Fluid Expense Report Header page (EX_SHEET_HDR_FL) instead of the Fluid Expense Summary Page (EX_SHEET_SUM_FL)

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps PDF Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.

The Expenses User is brought to the incorrect Fluid page, and will need to perform several additional clicks to navigate to the final desired page, which makes the design not user friendly.

The Approval Workflow has created an Email Notification with the correct URL, pointing to Page EX_SHEET_SUM_FL, which persists at the URL field of the new Internet Browser before and after logging in the Online Application, and as such, the system should automatically load the Fluid Expense Summary page (EX_SHEET_SUM_FL) to be consistent.

Changes

Cause

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