EAR 9.2: Approver Users Able To Approve Receivables Maintenance Write-Off Amounts Higher Than the Limits Set at User Preferences Write-Off Tolerances (Doc ID 2821419.1)

Last updated on FEBRUARY 23, 2023

Applies to:

Symptoms

A problem has been detected when approving Maintenance Worksheet Write Off transactions that have been submitted through workflow. It seems that the Online Classic and Fluid Approvals functionality is not taking into consideration the Approver's Maintenance Worksheet Write Off Tolerances configuration at the User Preferences level, when the routed transaction is being approved.

REPLICATION STEPS:

  1.- Activate the delivered Approval Process Definition 'ARMainWriteOff'
  2.- At the Receivables Options level, for used Set ID value, ensure that 'Enable Write-Off Workflow' flag is selected
  3.- Define the Write Off Tolerances at the Receivables Options level for the same used Set ID value to be 1000 USD
  4.- Define the Write Off Tolerances at the Customer Bill To Options level to be 1000 USD
  5.- Define the Write Off Tolerances at the Automatic Entry Type level for System Function MT-03 (Write Off A Debit), Entry Type WO, and Entry Reason SMALL to be 250 USD
  6.- At the User Preferences level, under the Receivables Data Entry 2 tab, define all Maintenance Worksheet Write Off Tolerances for User ID ARA1 to be 1000 USD
  7.- At the User Preferences level, under the Receivables Data Entry 2 tab, leave all Maintenance Worksheet Write Off Tolerances at 0 USD for User ID ARS1
  8.- At the PeopleTools Profile level, for User ID ARA1, in the Workflow tab, define Supervisor User ID as ARS1
  9.- At the PeopleTools Profile level, give delivered Role 'Approvals Fluid' to the User ID ARS1
  10.- Log into the FSCM Online Application as User ID ARA1
  11.- Create a new Pending Item Group, with an Invoice for 150 USD, and place the Post Action as Batch Standard
  12.- Launch AR Update with the Pending Items option selected
  13.- Ensure that the new Item has been posted against the Customer's Account
  14.- Build a new Maintenance Worksheet for the Business Unit, Customer ID, and Item ID in question, and set the 150 USD to Write Off a Debit with Entry Type WO, and Entry Reason SMALL
  15.- At the Worksheet Action page, submit the Maintenance Worksheet for approval
  16.- Log into the FSCM Online Application as User ID ARS1
  17.- Go to Fluid Approvals, (or Online Classic Approvals), find the submitted Maintenance Worksheet and open it
  18.- Provide the needed comments, and approve the Write-Off amount from the submitted Maintenance Worksheet

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps PDF Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.

Approver Users are able to approve Write-Off amounts from submitted Maintenance Worksheets even when those values clearly exceed the Write Off Tolerances at the User Preferences level.

Upon approving a submitted Maintenance Worksheet containing a Write-Off, workflow should compare that amount against the User Preferences Maintenance Worksheet Write-Off Tolerances configuration, and only allow the approval to go through when the amounts are within the defined Tolerances.

Changes

Cause

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