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Tasks Tile To-Do List Details Page Not Displaying Checklists Formatted Comments or Description Properly After Upgrading from 9.0 to 9.2 (Doc ID 2821966.1)

Last updated on NOVEMBER 16, 2021

Applies to:

PeopleSoft Enterprise CS Campus Community - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

After upgrade from CS 9.0 to 9.2, several Checklist items' Comments field configured with line breaks, numbered list & bullet points etc., are not appearing as formatted in the Tasks Tile, To Do list, Task details page.

Steps to reproduce the issue:

  1. In 9.2, run the following Select statement in the backend.
    --
    select * from PS_SCC_CKLSITM_TBL where chklst_item_cd = 'INTWV';
    2. For testing purpose, update the checklist in the back-end using the following SQL to simulate the formatted text stored in the table.

    update PS_SCC_CKLSITM_TBL
    set descrlong = (select descrlong from ps_crse_catalog where crse_id = '667540')
    where chklst_item_cd = 'INTWV';
  2. Run the first select statement again
     
    NOTICE: There is no HTML tags on DESCRLONG field.
  3. Check the Checklist Item Setup after update by navigating to Campus Community > Checklists > Set up Checklists > Checklist Item Table
  4. Search and open Checklist Item Code = INTWV
  5. Navigate to Campus Community > Checklists > Set up Checklists > Checklist Item Functions Table
  6. Search for Administrative Function = GEN
  7. Add INTWV and save.
  8. Create Checklist Table for INTWV
  9. Also create Checklist 3C Groups for INTWV
  10. Assign the Checklist INTWV to a student
  11. Navigate to Campus Community > Checklists > Person Checklist > Checklist Management – Person
  12. Click Add a New Value tab
  13. Click Add
  14. Fill in the details
  15. Logout and login as Student
  16. Click Tasks tile
  17. Click on “Interview” task --> Checklist Comments formatting is messed up.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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