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EPY: After 21C was Applied, a Fatal Scroll Error Occurs in Tax Data1, Error: "Invalid field level: TAX_DATA1.. (15,18) A scroll bar contains a level number that is not one greater than the prior level." (Doc ID 2822308.1)

Last updated on NOVEMBER 17, 2021

Applies to:

PeopleSoft Enterprise HCM Payroll for North America - Version 8.9 to 9.1 [Release 8.9 to 9]
PeopleSoft Enterprise PT PeopleTools - Version 8.41 to 8.52 [Release 8.4]
Information in this document applies to any platform.

Symptoms

After Applying Tax Update 21-C, receiving a fatal error in the scroll section for TAX_DATA1 when attempting to open the Update Employee Tax Data page.

One error appears on the page, the message appears: An error has occurred that stopped this transaction from continuing

Main Error
A Pop-up Message Window appears on the page with the following verbiage:
Invalid field level: TAX_DATA1.. (15,18) A scroll bar contains a level number that is not one greater than the prior level.
To correct this, bring up the page with the Application Designer and inspect each scroll bar.
Verify that the levels are in ascending order.

This problem can also occur if the scroll bars are not ordered properly.
Verify with View Order that the scroll bars are in ascending order.


Steps to Reproduce:

1. Apply Tax Update 21-C to an environment with an older PeopleTools version
2. Navigate to: Payroll for North America > Employee Pay Data USA > Tax Information > Update Employee Tax Data
3. Upon attempting to enter the page, an error appears on the page and in a pop-up message window



Changes

 Tax Update 21-C was applied which contained new Page fields.  This only occurs on older PeopleTools versions, such as 8.49, 8.50 and 8.51

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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