EEBI 9.2: Error Message at eBill Payment Account Summary Fluid Page When Accessing as Customer With No Outstanding Balance
(Doc ID 2823337.1)
Last updated on NOVEMBER 25, 2021
Applies to:
PeopleSoft Enterprise SCM eBill Payment - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
An Error Message is being triggered by the system when a Contact User tries to load the Fluid Account Summary page within the eBill Payment Customer Portal, for a Customer whose current balance is zero, in other words, no outstanding Invoices/Items to be paid.
REPLICATION STEPS:
1.- Log into the FSCM 9.2 Online Application CUSTOMER Portal as a Contact User
2.- Go to the eBill Payment Fluid Homepage
3.- Click on the Account Summary Tile
4.- The system throws an Error Message
To gather more information concerning this scenario and its related problem, refer to the available Replication Steps PDF Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.
ERROR MESSAGE:
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |