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E-AWE/PN: &REG Character Symbol in the COVID-19 Approval Notification Alerts Link within the Notification Flag Errors with 'An error occurred while attempting to display the selected transaction' (Doc ID 2823592.1)

Last updated on DECEMBER 28, 2021

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.57 and later
Information in this document applies to any platform.

Symptoms

When an employee submits a Health & Safety vaccination request for COVID-19, and the approver tries to approve and clicks the approval link under the push notification bell or flag icon, or in some cases, the URL link within the approval email notification, it opens a page displaying the error message below:

Sample environment:

PeopleTools  8.57.22
FSCM 9.2 PUM29 

Steps to replicate:

1. Login to the PeopleSoft HCM application and access the Health & Safety module by either clicking the Health & Safety tile on the landing page or navigate to Workforce Monitoring > Health and Safety > Vaccination
2. Fill out the required fields and click the Submit button.
3. Approver receives an email or push notification stating workflow has been submitted for review.
4. Click the link and the error is shown.

Cause

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In this Document
Symptoms
Cause
Solution
References


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