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E-DPK: When Installing a DPK PT the Error Message "LookupError: unknown encoding: cp437" is Experienced (Doc ID 2824865.1)

Last updated on NOVEMBER 29, 2021

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.57 and later
Information in this document applies to any platform.

Symptoms

When attempting to install DPK PT 8.57.23 onto an Oracle Linux server, was not able to run the psft-dpk-setup.sh command, as all of the files were not executable(s).  
Issued chmod -R +x /app/dpk/setup/ to allow the ./psft-dpk-setup.sh --env_type midtier command to run, The psft-dpk-setup.log shows the following:


ERROR
-----------------------
/psft-dpk-setup.sh --env_type midtier
Error in sitecustomize; set PYTHONVERBOSE for traceback:
LookupError: unknown encoding: cp437
Error in usercustomize; set PYTHONVERBOSE for traceback:
LookupError: unknown encoding: cp437
Traceback (most recent call last):
  File "", line 1219, in _path_importer_cache
KeyError: '/app/dpk/setup/python/lib/python3.7/site-packages/xmltodict-0.12.0-py3.7.egg'




 

Cause

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In this Document
Symptoms
Cause
Solution


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