External Award Load Records End in Suspend Status With Message Multiple Aggregate Levels For Same Career/Item Type (14460,9336) in FAPPKEAL Log (Doc ID 2827249.1)

Last updated on DECEMBER 09, 2021

Applies to:

Symptoms

When loading External Awards in batch, the process runs and completes without error, but some portion of the records end up in 'Suspend' status. A review of the FAPPKEAL COBOL log will show the message:

The issue can also occur when attempting to load a single student from the Manage Student External Awards page. In this case, the above message will display on the application page after clicking the 'Load' button.

The issue can be reproduced at will with the following steps:

1. Load records to staging, such as by External File: Financial Aid > Awards > External Awards > Process External Award File > External Award Staging Process
2. Run batch External Load process: Financial Aid > Awards > External Awards > Load External Awards > Load External Awards
3. Review FAPPKEAL log file in Process Monitor.

Cause

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