FEE-HELP Determination Posts a Deferral To the Student Account in Excess of the CHESSN Balance Amount When Student is Enrolled in Multiple Sessions With Different Census Dates (Doc ID 2827527.1)

Last updated on JANUARY 26, 2024

Applies to:

Symptoms

A student has a low HELP limit balance on their CHESSN record.  Charges calculated for enrollments in a session that begins early in the term are deferred by FEE-HELP Determination (SFPBFHLP) for the amount available on the CHESSN balance.  The student enrolls in classes in a different session in the same term.  This session has a later start date and census date than the initial session.  FEE-HELP Determination is run for this session.  The original FEE-HELP deferral is reversed, and a new FEE-HELP deferral is posted for an amount in excess of the CHESSN balance.

The FEE-HELP deferral amount posted should not exceed the CHESSN balance amount.

The issue can be reproduced at will with the following steps:

1. Navigate to Student Financials, Tuition and Fees, Australian Loan Processing;
2. Select a run control;
3. Populate the run control with career, range of census dates for the session and the emplid;
4. Submit the process to the process scheduler;
5. Navigate to Records and Enrollment, Enroll Students, Enrollment Request;
6. Select the student, career, and term;
7. Enroll the student in a class(es) in a session that begins later than initial enrollment's session;
8. Navigate to Student Financials, Tuition and Fees, Tuition Calculation;
9. Select the emplid and Click the Calculate Tuition and Fees button for the term;
10. Navigate to Student Financials, Tuition and Fees, Australian Loan Processing;
11. Select a run control;
12. Populate the run control with career and, range of census dates for the second session enrollments and the emplid;
13. Submit the process to the process scheduler.
14. Navigate to Student Financials, View Customer Account;
15. Select the emplid;
16. The FEE-HELP Deferral Item type has posted under a new payment id number with an amount double the CHESSN balance.

Changes

Cause

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