My Oracle Support Banner

EGL92:The record for Approval process instance was modified by another process, so this operation could not complete. (Doc ID 2827944.1)

Last updated on SEPTEMBER 04, 2023

Applies to:

PeopleSoft Enterprise FIN General Ledger - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Issue :
When two or more approvers are approving the same journal or set of journals at the same time (parallel) through Manage Journal Approval Page, an error occurs and the status of the journal is is showing as "Approved" for both the approvers which is wrong. Only for one of the approver it should show as "Approved" and for the other one it should be "Bypassed".

Error is below:

Steps to Replicate:

1. Setup the AWE using the following navigation path: Main Menu > Enterprise Components > Approvals > Approvals > Approval Setup: GLJournalApproval
2. Create a new journal and submit it for Approval: General Ledger > Journals > Journal Entry > Create/Update Journal Entries
3. Edit the journal and submit it for Approval
4. Login with Approver rights in the system and approve the journal in parallel with 2,3 Approvers
4. Observe the error above and journal status is "Approved" for all approvers which is not correct, it should be Bypassed for the rest of Approvers.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.