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E-PORTAL: Images from Navigation Collections are not Visible For Fluid Pages of Content Providors when Accessed Through Interaction Hub (Doc ID 2828457.1)

Last updated on JANUARY 04, 2022

Applies to:

PeopleSoft Enterprise PRTL Interaction Hub - Version 9.1 and later
PeopleSoft Enterprise PT PeopleTools - Version 8.58 and later
Information in this document applies to any platform.


Images from navigation collections are not visible for fluid pages of content providers when accessed through Portal Interaction Hub(PIH).

The issue can be reproduced at will with the following steps:
1. Login in PIH
2. Navigate to root > PeopleTools > Portal > Portal Utilities > Manage Navigation Collections
3. Create a new Navigation Collection
4. Open a new window and navigate to: root > Human Resources > Enterprise Components > Find Object Navigation
5. Search for the following details:
Portal Name: Employee
Content Reference: HC_HR_DR_TEAM_FLU_GBL
Navigation found: Root > Fluid Structure Content > Fluid Pages > Manager Self Service > My Team

6. Go back to the browser tab which contains the new navigation collection created in PIH
7. Select "Remote Menu Item"
8. Select HRMS for node name and check "Include hidden crefs" and select "My team" from above navigation
9. In PIH, navigate to root > PeopleTools > Portal > Tile Wizard and create a tile based on the new navigation collection
10. Go to PIH Homepage and add the tile to a new Homepage Dashboard
11. Access the new homepage & tile and observe that the images are not loading




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