My Oracle Support Banner

Error-"API method getDocumentinfo failed.The Agreement ID specified is invalid." When Document is Cancelled and Send Again to Adobe For Signature. (Doc ID 2831098.1)

Last updated on DECEMBER 31, 2021

Applies to:

PeopleSoft Enterprise SCM Supplier Contract Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Below error message shows when a document is cancelled and send again to Adobe for signature.




The issue can be reproduced at will with the following steps:

1. Enable Signature Method Adobe Sign with REST API and configure system to use Adobe electronic Signature process for supplier contracts.
2. Create adhoc document.Enter the details and click Import Document.Navigation: Supplier Contracts-->Create Contracts and Documents-->Document Management
3. Upload the Document.Approve or Bypass Approvals and Click Prepare and Route for e-Signature
4. Enter any type of signers and click Send.
5. Cancel Signature Process.
6. Route for e-Signature again.On clicking  Send message shows up but still document is send for signature.


 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.