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EAR 9.2 : Customer Contact is Displayed on Statements Even Though Suppress Contact Option is Selected on Customer Correspondence Options Page. (Doc ID 2831124.1)

Last updated on DECEMBER 29, 2021

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When Statement is ran customer contact is displayed on statements even though suppress contact option is selected on customer correspondence options Page.

The issue can be reproduced at will with the following steps:
1. Go to Customers->Customer Information->General Information,Select a customer,General Info Links –> Select Correspondence Options,select "Suppress Contact".
2. Run Customer Statement process from Accounts Receivable-->Customer Interactions-->Statements-->Create Customer Statements.
3. Open the xml created and notice <CNTCT_NAME1> has a value even though Suppress Contact is selected on customer setup.

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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