EAP: Regular Vouchers Are Not Being Applied To Prepayment Vouchers (Doc ID 2831744.1)

Last updated on AUGUST 14, 2024

Applies to:

Symptoms

ISSUE

Regular vouchers are not being applied to prepayment voucher


STEPS

1. Navigate to Main Menu > Supplier > Supplier Information > Add/Update to select a supplier
2. Select Hold Payment under Payables Options of supplier
3. Save Supplier
4. Navigate to Main Menu > Accounts Payable > Vouchers > Add/Update to create a prepaid voucher
5. Post the voucher
6. Take supplier off Hold Payment
7. Navigate to Accounts Payable > Payments > Express Payments > Create Express Payment to create express payment for the prepaid voucher
8. Put supplier back on Hold Payment
9. Create regular voucher and add the prepaid voucher number under Prepaid Ref field under the Voucher Attributes tab
10. Post the regular voucher
11. Check if the regular voucher was applied to the prepaid voucher
- Voucher was not applied to the prepaid voucher
 

Cause

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