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GPCHE: When Trying to Send the Source Tax Monthly Swiss Dec File, Error is Triggered: "Error EndUserInformation: Ungültige Credentials" (Doc ID 2831821.1)

Last updated on JANUARY 04, 2022

Applies to:

PeopleSoft Enterprise HCM Global Payroll Switzerland - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When try to send the Source Tax Monthly Swiss Dec file to Swiss Authorities, the below error occurs.
The error is received for these Cantons GE, TI, ZG, BE und BL as "Invalid credentials".
Rest of the Cantons accepted the file without issue.



The issue can be reproduced at will with the following steps:
1. Navigate to: Global Payroll & Absence Mgmt > Authority Correspondence > XML based reporting CHE > Monthly XML CHE
2. Add a new "Run Control ID"
3. Go to "Process Files" tab
4. Press "Send & Require" button


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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