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Supplier Change Request Doesn't Send Email Notifications to Requesters After Submitting The Request (Doc ID 2835327.1)

Last updated on FEBRUARY 09, 2022

Applies to:

PeopleSoft Enterprise SCM Purchasing - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When creating a new supplier change request and submit it, system doesn't send an email notification to the requester of the request, however if you save for later an email will be generated correctly .


The issue can be reproduced at will with the following steps:

  1. From Employee Portal navigate to : Suppliers>Supplier Change Request>Initiate Supplier Change
  2. Edit any information and submit the change request.
  3. User will receive a confirmation page that an email notification has been send to the requester email.
  4. But no email notification is sent.
  5. Now try to save for later the change request process.
  6. System correctly generates the email notification.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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