My Oracle Support Banner

Academic Advisement Report not Being Generated or not Refreshing from Latest Program Plan Stack, when Run from Academic Requirements Dropdown in Student Center (Doc ID 2837149.1)

Last updated on JANUARY 27, 2022

Applies to:

PeopleSoft Enterprise CS Academic Advisement - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When generating the Academic Advisement Report in real time, from the Academic Requirements dropdown field on the Student Center (Classic Self Service), the report does not generate if being run for the first time. Also, in the case of a previously generated report, the new report will not always refresh with the latest information from the program/plan stack; for example, if the student has changed plans since the last time the report was generated, re-generating the report will still show the old plan information. 

These problems do not occur, and the functionality works as expected, if the report is first run administratively. Also, if the student uses the 'My Academics' link instead of the Academic Requirements dropdown field, the report generates as expected. 

The issue can be reproduced at will with the following steps:

  1. Academic Advising Setup, click the boxes and buttons to Enable real time processing, Always refresh, and Create report if not run. 
  2.  Navigate to Campus Community >Student Services Ctr (Student). Choose an emplid who has either never had an AA report generated, or who has had a change to the program/plan stack (such as a plan change) since the last report generated.
  3. Click Academic Requirements in the dropdown field. 
  4. Note the report does not generate (if it's a new report), or it generates with the older program/plan information showing. 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.