E-PUM: Installation Error - TypeError: Object Of Type 'NoneType' Has No Len() (Doc ID 2846222.1)

Last updated on APRIL 04, 2025

Applies to:

Symptoms

When attempting to install a Native O/S PUM Image onto a Windows Virtual Server,
the following error occurs.

ERROR
-----------------------
Traceback (most recent call last):
  File "psft_dpk_setup.py", line 286, in main
  psft_environment_manager.setup()
  File "D:\PUM Image Directory Here\setup\scripts\psft_environment_manager.py", line 289, in setup
  self.__create()
  File "D:\PUM Image Directory Here\setup\scripts\psft_environment_manager.py", line 1242, in __create
  psft_environment.create()
  File "D:\PUM Image Directory Here\setup\scripts\platform\psft_environment.py", line 175, in create
  self.setup_puppet()
  File "D:\PUM Image Directory Here\setup\scripts\platform\psft_environment.py", line 2157, in setup_puppet
  self.get_user_input()
  File "D:\PUM Image Directory Here\setup\scripts\platform\psft_environment.py", line 3573, in get_user_input
  if len(def_db_name) > 8:
TypeError: object of type 'NoneType' has no len()
2022-01-25T18:07:06AUS Eastern Daylight Time psftutils.py DEBUG : Script execution ended at [2022-01-25:18:07:06]
2022-01-25T18:07:06AUS Eastern Daylight Time psftutils.py DEBUG : Script execution status [Failed], time taken [00:04:32]


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Begin the PUM Image installation process from a Windows Powershell prompt.
2. Experience error.


 

Changes

Cause

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