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External Award Load Results on External Award File Summary Show Error Code 644 'The disbursement allocation is invalid. The Disbursement IDs specified do not match the student's enrollment terms.' (Doc ID 2847295.1)

Last updated on FEBRUARY 04, 2022

Applies to:

PeopleSoft Enterprise CS Financial Aid - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When running the batch Load External Awards process (FAPPKEAL), then viewing the results on External Award File Summary, one or more rows on the page show a Processing Status of 'Error' and Error Code 644 - 'The disbursement allocation is invalid. The Disbursement IDs specified do not match the student's enrollment terms.'

The result is unexpected, because the term(s) showing within the 'Disbursement' link on the row match up to the term(s) that are built and active for the student on Financial Aid term.

If the same transaction is loaded manually on the Manage Student External Awards page, the result is the same, with the error status and code displayed on the 'status' tab. 

The issue may not affect all records in the batch, with others having loaded successfully.

The issue can be reproduced at will with the following steps:

  1. Load external file to staging, via Financial Aid > Awards > External Awards > Process External Award File > External Award Staging Process.
  2. Run the load process via Financial Aid > Awards > External Awards > Load External Awards > Load External Awards.
  3. The results, confirming the error status and code, can be viewed in multiple locations, including Financial Aid > Awards > External Awards > View Data File Staging Results > External Award File Summary.



Cause

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In this Document
Symptoms
Cause
Solution


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