EAR 9.2 : Customer Statement Process Goes To Success Even Though Email id is Invalid.
(Doc ID 2847972.1)
Last updated on MARCH 09, 2023
Applies to:
PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
When Customer Statements are sent to invalid email address - Message Log does not show that email is send to invalid email id.
The issue can be reproduced at will with the following steps:
1. Update customer contact with invalid email id at Customers-->Create Customer Contacts.
2. Run Customer statement process from Accounts Receivable-->Customer Interactions-->Statements-->Create Customer Statements with Email statement option selected.
3. Go to message log for ARX32000 process and notice that Emailed statement send is 1 even though email id is invalid.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |