Multiple Flat Rate Credits Showing Incorrectly in Self-Service Benefits Enrollment. (Doc ID 2848644.1)

Last updated on FEBRUARY 28, 2023

Applies to:

Symptoms

While testing Open Enrollment event, two Flat Rate Credits have been added for each medical plan in a Benefit Program. The Benefits Enrollment Page shows the aggregate amount provided to the employee as one Credit which is correct, however when you click on the Medical Plan tile and view the elections the "Before Tax Credit" shows only one credit amount, not the combined aggregate amount.

The issue can be reproduced at will with the following steps:
1. Navigate to Employee Self Service=> Benefit Details=> Benefits Enrollment.
2. Click on the Medical Tile to see only the one credit amount.

Changes

Cause

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