My Oracle Support Banner

Multiple Flat Rate Credits Showing Incorrectly in Self-Service Benefits Enrollment. (Doc ID 2848644.1)

Last updated on FEBRUARY 28, 2023

Applies to:

PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


While testing Open Enrollment event, two Flat Rate Credits have been added for each medical plan in a Benefit Program. The Benefits Enrollment Page shows the aggregate amount provided to the employee as one Credit which is correct, however when you click on the Medical Plan tile and view the elections the "Before Tax Credit" shows only one credit amount, not the combined aggregate amount.

The issue can be reproduced at will with the following steps:
1. Navigate to Employee Self Service=> Benefit Details=> Benefits Enrollment.
2. Click on the Medical Tile to see only the one credit amount.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.