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E-WF/AWE: Approval Emails Return a "501 5.1.7 Invalid address" Error in PeopleTools 8.58 (Doc ID 2850143.1)

Last updated on AUGUST 23, 2022

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.58 and later
Information in this document applies to any platform.

Symptoms

After upgrading to PeopleTools (PT) 8.58.14, Approval Emails contained the following error. 


ERROR
-----------------------
501 5.1.7 Invalid address


The issue can be reproduced at will with the following steps:

  1. Log into the FSCM Online Application as an Expenses User.

  2. Create a new Expense Report, or Cash Advance, and submit it for approval.

  3. Check Approver's email inbox to see no emails received.

  4. Check SMTP log and see "Invalid address" error.
  

Cause

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In this Document
Symptoms
Cause
Solution
References


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