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AWE: Fluid Approval Tile Shows Inaccurate Transaction Count while No Rows are Displayed on the Pending Approvals Page (Doc ID 2851726.1)

Last updated on MAY 01, 2022

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.58 and later
Information in this document applies to any platform.

Symptoms

After upgrading, some users are having issues with the Fluid Approval tile in which it shows they have approvals, but on the Pending Approval page, there are no entries, or fewer entries than the Fluid Tile total indicated.

Replication steps:

1. Log in to the application and locate the Approvals Tile on the home page.
2. Note the counter/number displayed on the tile. For example, tile shows 12 approval transactions.
3. Click the Approvals Tile to access the Pending Approvals page.
4. Note Pending Approvals page in this particular scenario shows the loaded transactions as 50 of 439. Therefore the count is not in sync.


Sample Environment:
PeopleTools: 8.58.14
Application : FSCM 9.2 PUM 41


Cause

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In this Document
Symptoms
Cause
Solution


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