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EPY: Bank Account Specified in HCM Direct Deposit Self-Service Page Is Not Being Synchronized to FSCM (Doc ID 2852049.1)

Last updated on MARCH 04, 2022

Applies to:

PeopleSoft Enterprise HCM Payroll for North America - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms


Direct Deposit Account numbers are not synchronizing to Financials correctly, in fact it is creating orphan rows.


The issue can be reproduced at will with the following steps:

1. Select employee who has direct deposit data with effective date (EFFDT) less than today and 100% amount is allocated to one check account.
       - Navigation: Payroll for North America > Employee Pay Data USA > Request Direct Deposit
2. Login with EMPLID selected in first step and navigate to direct deposit self service page (PY_IC_DIR_DEP_FL component).
       - Navigation:  Fluid Employee Self Service > Payroll Tile > Direct Deposit
3. Add a new checking account by clicking "+" button on top of grid and allocate some ($150 for example) amount.
       - It will throw error "More than 100% has been allocated for direct deposit. Change one or more percent(s) or remove the account".
4. Click cancel and return to the main direct deposit page.
5. Edit existing checking account and change the deposit type to "Remaining Balance" and save the page.
6. Now try to add a new checking account by clicking "+" button on top of grid and allocate $150 amount. Save the page.
7. Navigate to PeopleTools > Integration Broker > Service Operations Monitor > Monitoring > Asynchronous Services and verify the xml message.
8. You will see following message where <DIRECT_DEPOSIT> element has blank values. This message creates an orphan record in FSCM and there will be data discrepancy.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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