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EAR 9.2:Setting Customer Contact To Inactive In Collections Workbench Causes Error and User gets Signed Out (Doc ID 2854098.1)

Last updated on MARCH 14, 2022

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Setting customer contact to inactive in Collections Workbench causes error and users gets logged off from online page.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) User accesses customer contacts via Accounts Receivable - Collections Workbench - Conversations (tab) - Update Contacts
2) Select a contact, set status to 'Inactive'
3) Click on Apply, Yes (to modal), OK

Refer to Replication Document for more detail.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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