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EOEN_ALERT Sending Emails To Unintended Recipients For The User IDs With No Email Address In The Query (Doc ID 2855971.1)

Last updated on MARCH 21, 2022

Applies to:

PeopleSoft Enterprise FIN Payables - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise FIN Expenses - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise FIN General Ledger - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise SCM Billing - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

EOEN_ALERTs Sending Emails to Unintended Recipients for the user with No Email Addrees

Steps:
1. Verify that the user A has a valid email address and B does not have an email address.
      Navigation : PeopleTools > Security > User Profiles > User Profiles
2. Create 2 Transactions from each user profile in any module (e.g Voucher , Expense Report , Bill , Asset ).
3. Create a PSQuery to fetch the the transactions created in step 2 along with OPRID used to enter the transaction.
      Navigation : Reporting Tools > Query > Query Manager.
4. Create Alert Definition based on PSQuery created in step 3 and select OPRID field from query as "User ID Field" setup.
      Navigation : Enterprise Components > Events and Notifications > Alerts > Alert Setup
5. Run the EOEN_ALERT process.
      Navigation : Enterprise Components > Events and Notifications > Alerts > Run Alerts

Cause

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In this Document
Symptoms
Cause
Solution
References


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