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E-KB\IB: Kibana Login Error Using PeopleSoft User: 'Invalid login. Try again.' (Doc ID 2856023.1)

Last updated on APRIL 04, 2025

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.58 to 8.58 [Release 8.4]
Information in this document applies to any platform.

Symptoms

After having  refreshed the environment from Production and next also having upgraded from an older PeopleTools release to PeopleTools 8.58.xx
one installed Elasticsearch and Kibana. While trying to login to Kibana with Peoplesoft user one received the error:

'Invalid login. Try again'

 At the same time, below error has been observed in the ESCLUSTER.LOG available at ES_HOME/pt/elasticsearch/logs:

[ERROR][c.p.p.e.s.o.r.OrclAuthPluginRestFilter] [hostname][OrclAuthPluginRestFilter] Exception caught in security plugin for request / , Invalid user : <username>. Access denied, {}

 and the APPSRV.LOG available at <PS_HOME>/appserv/DomainName/LOGS/APPSRV_MMDD.LOG.log was showing:

PSAPPSRV.<PID> [<datetime> <username>@JavaClient IntegrationSvc] - - - (3) Unable to find a Routing corresponding to the incoming request message.External Operation Name: authenticateuser.v1Requesting Node: ANONYMOUSOperation Type: UserId: <username>

PSAPPSRV.<PID> [<datetime> <username>@JavaClient@JavaClient IntegrationSvc] - - - (3) Returning context. ID=<username>, Lang=ENG, UStreamId=<Stream_number>, Token=PSFT_HR/<datetime>/<username>/ENG/9ACqtnHPoqiH2clTulAl8FGgDcM=
PTSF_AUTHENTICATEUSER Service operation page

 

Note: One was able to login to Kibana with the 'esadmin' user.



Cause

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In this Document
Symptoms
Cause
Solution
References


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