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Online Confirmation Statement Process (BAS_CONFSTMT) Generates Duplicate Emails For Employees With Multiple Jobs (Doc ID 2856315.1)

Last updated on NOVEMBER 02, 2022

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

For employees that are Hired/Rehired with multiple jobs on the same Effective Date, when running the Online Confirmation Statement process (BAS_CONFSTMT), multiple Confirmation Statements are generated and emailed to these employees.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Hire an employee with multiple jobs (Example: Empl Record 0 and 1) with the same Effective Date. (Navigation: Workforce Administration> Job Information> Job Data)
2. Schedule/Prepare Hire Event for Empl Record 0 the Empl Record 1. (Navigation: Workforce Administrator> Benefits Administrator> Benefits Management> On Demand Event Maintenance)
3. Employee makes Enrollment Elections and Submits Enrollment.
4. Validate/Finalize the employees elections (Navigation: Workforce Administrator> Benefits Administrator> Benefits Management> On Demand Event Maintenance)
5. Run the Online Confirmation Statement process (BAS_CONFSTMT) (Navigation: Workforce Administrator> Benefits Administrator> Benefits Management tab> Online Confirmation Statements)
6. Multiple Confirmation Statements are are emailed to employees with multiple jobs.


Cause

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In this Document
Symptoms
Cause
Solution
References


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