My Oracle Support Banner

E-Chatbot : How to Handover Live Chat with the History of the Entire Conversation to a Live Agent Platform? (Doc ID 2859132.1)

Last updated on APRIL 04, 2022

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.59 and later
Information in this document applies to any platform.

Goal

How to Transfer Live Chat with the History of the Entire Conversation to a Live Agent Platform?

For Example: In a live agent integration with Wins OTRS ticketing tool wherein if the chatbot is unable to answer queries posed by a user, the chatbot redirects the user to a live agent tool where a human with the entire access to the history of the current session would take the query forward in the same chat window.


 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.