E-Chatbot : How to Handover Live Chat with the History of the Entire Conversation to a Live Agent Platform? (Doc ID 2859132.1)

Last updated on MAY 29, 2023

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.59 and later
Information in this document applies to any platform.

Goal

How to Transfer Live Chat with the History of the Entire Conversation to a Live Agent Platform?

For Example: In a live agent integration with Wins OTRS ticketing tool wherein if the chatbot is unable to answer queries posed by a user, the chatbot redirects the user to a live agent tool where a human with the entire access to the history of the current session would take the query forward in the same chat window.

Solution

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In this Document

Goal

Solution

References

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E-Chatbot : How to Handover Live Chat with the History of the Entire Conversation to a Live Agent Platform? (Doc ID 2859132.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!