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E-AWE: Generic Template Email Address is Set to 'Sender = System' but when Submitting Requisition Approvals, the Notification is Using the Requestor's OPRID (Doc ID 2859355.1)

Last updated on FEBRUARY 01, 2024

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.58 and later
Information in this document applies to any platform.


After upgrading from PeopleTools (PT) 8.57.20 to PT 8.59.07, the Generic Template has been set up for Sender = System. However, when Requisition approval notification emails are sent, the FROM field, which should be the requestors' email address, is instead showing his/her User ID/OPRID. This was working fine prior to the upgrade. In spite of this, the email is still sent and received successfully.

Sample environment:

PeopleTools 8.59.07
FSCM 9.2 PUM 33

Replication Steps:

1. Navigate to People Tools > Workflow > Notifications > Generic Templates.
2. Search for 'Requisition Line Approval'.
3. Update the Generic Template and set the Sender field to 'System'.
4. Save.
5. Create and submit a new Requisition for Approval.
6. Review resulting email.


The smtp.log shows the following relevant details:




 Upgraded from PT 8.57.20 to PT 8.59.07.


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