EAR 9.2: Direct Debit Which Was Remitted Earlier Is Getting Deleted When a New Direct Debit Is Rejected (Doc ID 2859651.1)

Last updated on OCTOBER 02, 2023

Applies to:

Symptoms

Direct Debit which was remitted earlier is getting deleted when a new Direct Debit is rejected.

REPLICATION STEPS:

     1. Navigate to: Accounts Receivable / Pending Items / Online Items and Create new Item;
            The customer must have a DD Profile setup under navigation Set up Fin/SCM >Product Related >Receivables >Payments / Direct Debit Profile;
     2. Enter the Payment Method as Direct Debit for the new item created and post the item;
     3. Run the Create Direct Debit process under navigation Accounts Receivable > Direct Debits / Create Direct Debit;
            Do not use Auto Remit;
     4. Under Administer Direct Debit / Update Direct Debit page, update the DD Amount to 10000;
     5. Click Remit the DD;
     6. Run AR Update to Post the Remittance entries;
     7. Run the DD Create process again to generate the DD for the balance 5000;
     8. On the Update DD page, change the DD amount to 0 and save;
     9. Reject the DD;
     10. Click on the item ID Link and update the Item payment method to 'check';
     11. Item details are removed from the DD;
            The DD ID is also deleted;
            The problem is that the earlier DD ID that was Remitted is also deleted.

Attached OSS.pdf replication file.

Cause

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