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E-PORTAL: Unable to Select Remote Content via Unified Navigation WorkCenter (Doc ID 2860596.1)

Last updated on APRIL 04, 2025

Applies to:

PeopleSoft Enterprise PRTL Interaction Hub - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

Unable to select remote folders that will show up in the Menu Navigation, via Unified Navigation WorkCenter.

The issue can be reproduced at will with the following steps:
1. Setup Integration Broker for Unified Navigation.
2. In the Configure Unified Navigation WorkCenter, under Unified Navigation Setup > Select Remote Content, enter the remote Node in the Configure Drop Down Menu grid.
3. Click on the Prompt Lookup corresponding to the Folder Name column. The Structure and Content tree from the remote system opens up.
4. Select, for example, the Root Folder.
5. Click Return.

Note that the Configure Drop Down Menu grid still has the Folder Name column blank.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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