My Oracle Support Banner

When Completing a Life Event, the Following Error Message Occurs: Message SecurityException: Activity Guide Instance 'EF_D3FF0037996' Does Not Exist (Doc ID 2867626.1)

Last updated on NOVEMBER 10, 2023

Applies to:

PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When starting a Life Event, the Employee goes thru all the steps in the Life Event process. On the Summary Step when they click on the Complete Button the following error messages occur:

ERROR
-----------------------
SecurityException: Activity Guide Instance 'EF_D3FF0037996' does not exist.
PTAI_ACTION_ITEMS.List.OnExecute Name:open PCPC:6188 Statement 90
Called from W3EB_LIFE_EVENT_FL.ActionItem.SummaryPostProcess. OnExecute


Click OK and the second error pops up
SecurityException: Exception Occurred: A new Activity Guide Instance cannot be created from the context data. (219,5000) PTPPB_PAGELET.DataSource.ActivityGuideDataSource.OnExecute Name:createAGException PCPC:141784 Statement:1968



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Employee Self Service> Benefits Details> Life Events
2. Start a Divorce Life Event
3. Go thru all the steps in the Life Event process
4. On the Summary Step click on the Complete Button
5. Errors occur

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.