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E-IB: "soap:ReceiverSystem.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Xml.XmlException: Data at the root level is invalid. Line 1, position 1" Outbound Web Service Error (Doc ID 2867650.1)

Last updated on MAY 12, 2022

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

Sample Environment:
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Tools 8.55.16
HCM 9.2

Issue:
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A synchronous message with personal data is being sent to a legacy target. This message has been working in the past and the issue occurred for a specific message. Issue does not occur when testing /sending the same XML message via SOAPUI. Triaging using service operation tester, it was identified that when the size of the XML message / payload was reduced, the message goes through successfully.

When the issue is replicated, the following error is seen in the gateway logs.

Error:
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Cause

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In this Document
Symptoms
Cause
Solution
References


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