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EEX 9.2: Clicking Done Button at Fluid Travel Authorization Line Details Sub-page Triggers Message Stating Transaction Has Been Submitted for Approval, When No Such Action Has Been Taken (Doc ID 2869008.1)

Last updated on MAY 11, 2022

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


Upon creation of a new Travel Authorization in Fluid User Interface, the system wrongfully issues a Message stating the transaction has been submitted for approval if the Line Details Done button is clicked, after having initially submitted, but later canceled, when Transaction Lines have been identified as having blank Amount fields.


    1.- Log into the FSCM Online Application as an Expenses User
    2.- Go to the Employee Self Service Fluid Homepage, and click on the Travel Authorizations Tile
    3.- At the Travel Authorization Search page, click on the Add Travel Authorization button
    4.- Fill in all Travel Authorization fields at the Header and on defaulted Line, and proceed to save the transaction
    5.- Add a new Transaction Line, select an Expense Type value, and leave the Amount field empty
    6.- Click on the Submit button
    7.- Click CANCEL button on the pop up message about "At least one line have no amount."
    8.- Click OK button on the sub-sequent message stating "Review all lines amount before save/submit."
    9.- Enter the value on the Travel Authorization Line whose Amount field is empty
    10.- Click on the Details button of the newly added line
    11.- Review all the information displayed at the Line Detail sub-page, and then click on the Done button
    12.- ISSUE: The system incorrectly triggers the Message stating that the Travel Authorization has been submitted for approval
    13.- All the fields at the Header and Line levels are grayed out


    " Your travel authorization XXXXXXXXXX has been submitted for approval. "

The Users get confused, because the Submission action was canceled, but seems as if the system went ahead, and all Travel Authorization Header and Lines are grayed out. Employees need to get out of the Component, and open once again the transaction to verify it is still in Pending status.

The system should not issue such Message stating submission has taken place, and instead, bring the Fluid Travel Authorization main entry page with all fields and rows editable.




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