Purchase Order Acknowledgement Not Able to Process IR ACK_STATUS from X12 EDI Standard Code (Doc ID 2871305.1)

Last updated on MAY 20, 2022

Applies to:

Symptoms

Purchase Order Acknowledgement not able to process IR ACK_STATUS from X12 EDI standard code.

Supplier send the 855 EDI integration broker messages, the App Package PURCHASE_ORDER_ACKNOWLEDGE stop processing the xml message at the transaction sent 'IR' of ACK_STATUS.


The issue can be reproduced at will with the following steps:

Setup

1. POA Settings. POA Required and POA required with change order checked. Navigation: Setup Financials/Supply Chain > Business Unit Related > Purchasing > Purchasing Options
2. Supplier setup. Set POA Settings. Navigation: Suppliers > Supplier Information > Location Tab > Procurement link
3. Service Operations. Search ‘PURCHASE_ORDER_ACKNOWLEDGEMENT’. Activate Services Operation. Navigation: PeopleTools > Integration Broker > Integration Setup > Service Definition
4. Queue Status. Set to run. Navigation: PeopleTools > Integration Broker > Integration Setup > Queue Definitions

Steps

1. Create PO, Budget Check and Dispatch PO. POA Status changed to = ‘Awaiting Acknowledgement’. Navigation: Menu > Purchasing > Purchase Order > Add/Update PO
2. Edit XML file and replace. Data to match to PO above. Replace: Business Unit, PO_id, Item id
3. Go to Handler Tester. Navigation: Menu > Peopletools > Integration Broker > Service Utilities > Test Service Operation Handler. Go to Provide Data
4. Copy/Paste XML file. OK
5. Execute Event
6. Back to PO. POA Status = 'Responded, Awaits Review'.  Access the link.  Line 2 returned with 'Invalid value'
7. XML sent by Supplier with ACK_STATUS = 'IR'
8. At Application Designer, field ACK_STATUS translation is not showing 'IR' Activity Guide

Changes

Cause

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