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'An error has occurred that has stopped this transaction trom continuing.' and 'A SQL error occurred. Please consult your system log for details.' Messages on Manage Pell Payment Component After Selecting Record from Search Page (Doc ID 2872319.1)

Last updated on MAY 25, 2022

Applies to:

PeopleSoft Enterprise CS Financial Aid - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to access the manage Pell payment component for a record chosen from the list search page, the component doesn't open, and error messages are instead displayed on the page.

Under the 'Search Criteria' heading near the top of the page, the following message displays:

The issue is specific to only one record, or a small number, while the component works normally for most other records selected. The issue may also be specific to environments running on the Microsoft SQL Server (MSSQL) platform.

The issue can be reproduced at will with the following steps:

  1. Navigate to Financial Aid > Pell Payment > Manage Pell Payment.
  2. Enter search parameters and click 'search'; choose record from the list (if multiple records are returned based on the chosen parameters).
  3. Note the errors displayed on the page.

Cause

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In this Document
Symptoms
Cause
Solution


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