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Session Times Out After Clicking Get Students Button on the Student Advisor Assignment , Student Page (Doc ID 2872322.1)

Last updated on MAY 27, 2022

Applies to:

PeopleSoft Enterprise CS Academic Advisement - Version 9.2 and later
Information in this document applies to any platform.

Symptoms


When adding a new Student Advisor Assignment, clicking on the "Get Students" button on the Student Advisor Assignment component, Student tab causes the session to end. The user is logged out.

The expected student population is not able to be retrieved.

The issue can be reproduced at will with the following steps:

  1.  Records and Enrollment > Student Background Information > Student Advisor Assignment.
  2.  Click On Add a New Value
  3.  Complete the add search page
  4.  Set the Status = Active, Usage = Batch
  5.  Click on the Advisor tab of the component
  6.  Click the Get Advisors button
  7.  The assigned advisors are populated
  8.  Click on the Student tab of the component
  9.  Click the Get Students button
  10.  The session is timed out, and the user is logged off.



Cause

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In this Document
Symptoms
Cause
Solution
References


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