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E-Portal: PIA Sessions Reset Intermittently in Unified Navigation Environment Hosted in Amazon Web Services(AWS) (Doc ID 2873207.1)

Last updated on NOVEMBER 30, 2023

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.59 and later
Information in this document applies to any platform.

Symptoms

Servers are hosted in Amazon Web Services. Unified Navigation is setup between Portal and Content Provider databases. When users navigate from Portal to content provider databases, sometimes they get kicked out of system. In PIA_servlet logs, the follow error shows up.

ERROR
-----------------------

The issue can be reproduced at will with the following steps:
1. Login to Portal. 
2. Navigate on the content provider DB's pages.
3. Experience slowness and kicked out.

Changes

 Hosting services are moved to AWS.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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