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E-PORTAL: Error When Clicking Approvals Tile in Manager Self Service from Interaction Hub After PUM Update to 13 (Doc ID 2873568.1)

Last updated on JUNE 01, 2022

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.57 and later
PeopleSoft Enterprise PRTL Interaction Hub - Version 9.1 and later
Information in this document applies to any platform.


After applying Interaction Hub PUM 13 and Common Objects Bundles(COB) patch 13 & 14, When clicking Approvals Tile in Manager Self Service from Interaction Hub getting below error message. 

Error Message:

The issue can be reproduced at will with the following steps:

1. Login to Interaction Hub
2. Go to Manager Self Service Tile
3. Click on Approvals Tile


Upgrade to IH 13 & apply COB 13 & 14


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