COBRA Administration Fails with Error: Costs Not Found For Pgm/Plan/Optn: [program] / [plan] / [option]
(Doc ID 2876340.1)
Last updated on JUNE 20, 2023
Applies to:
PeopleSoft Enterprise HCM Human Resources - Version 7.5 to 9.2 [Release 7.5 to 9]Information in this document applies to any platform.
Symptoms
When Job transactions or Date of Death is entered for employees, COBRA triggers are created. Even if the COBRA Events that are triggered are too far in the past to be Qualified under COBRA Rules, the system will still evaluate the Events to make that determination. This may cause the COBRA process to fail with the following error:
Steps to reproduce the issue:
1. Enter Job transaction retroactively for employee (Navigation: Workforce Administration> Job Information > Job Data).
2. Run the COBRA Qualifying process (Navigation: Benefits > Administer COBRA Benefits > Manage Automated Participation > Qualify Event/Proc Enrollment).
3. Check the process log.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |