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In Fluid Class Search 'Additional ways to search' Link, Some Special Characters Used for Catalog Number Cause 'Search Exception: all shards failed' or 'onReadyState' Errors After Clicking Search Button (Doc ID 2877231.1)

Last updated on JUNE 17, 2022

Applies to:

PeopleSoft Enterprise CS Student Records - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to use the FLUID class search 'Additional ways to search' option, and special characters in the Catalog number, a variety of errors occur after clicking the search button, depending on the characters:

The issue can be reproduced at will with the following steps:

  1. Click on Manage Classes tile on Student Homepage
  2. Click 'Class Search and Enroll' in left navigation.
  3. Click 'Additional ways to search' link.
  4. Enter the characters ~, ', \ (one at a time) in the Catalog Number field, then click 'search' box and note the errors displayed on the page.

Cause

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In this Document
Symptoms
Cause
Solution
References


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