EEX 9.2: The No Receipt Comments Icon/Section Are Missing in Online Classic Approvals and Fluid Approvals Respectively (Doc ID 2877830.1)

Last updated on JUNE 20, 2022

Applies to:

Symptoms

When the configuration requires receipts on all expenses, but the Employee, for whatever reason, is unable to upload such document to prove the expense incurred, then the system will prevent submission until justification comments are entered. Once approval workflow routes the transaction to their Approver Users, the No Receipts Icon on Online Classic Approvals, and the Receipt Missing Exception Comments section in Fluid Approvals are missing.

REPLICATION STEPS:

    1.- Log into the FSCM Online Application as an Expenses User
    2.- Navigate to: Employee Self-Service > Travel and Expenses > Expense Reports > Create/Modify
    3.- Add New Expense Report Tab
    4.- Click on Add
    5.- Filling all Expense Report Required fields.
         5.1- Fill no receipt comment.
    6.- Click on Summary and Submit
    7.- Select the Check box "By checking this box, I certify the expenses submitted, will trigger an Exception."
    8.- Click on submit expense report
    9.- Login as Approver is approving a report that is already in Approval In Process status
 
To gather more information concerning this scenario and its related problem, refer to the available Replication Steps PDF Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.

An icon was available beside the No Receipt checkbox that allowed approvers to view the comment. This should be reinstated, so proper approvals/review can be done by reading the comments entered by the Employee.

Changes

Cause

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