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EPY: Review Paycheque /Paycheck Does Not Show Certain Rows of Data for Some Employees After Confirm (Doc ID 2878694.1)

Last updated on JUNE 27, 2022

Applies to:

PeopleSoft Enterprise HCM Payroll for North America - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

For: USA: Review Paycheck,  Review Paycheck Summary
       Canada: Review Paycheque, Review Paycheque Summary

Unable to pull up the records via Review Paycheque and Review Paycheque Summary for a subset of employees.
The pay period is completed, and the employees have been paid. However, the pay Paycheques can be brought up via Review Self Service Paycheque without any issues.

If the Paycheque can be viewed in Review Self Service Paycheque,  then the Paycheque should be viewable in  Review Paycheque and Review Paycheque Summary.

The issue can be reproduced at will with the following steps:

1. Navigate to Main Menu > Payroll for North America > Payroll Processing CAN > Produce Payroll > Review Paycheque
2. Search by EMPLID for employee XXXXX. Note that the search returns six records.
3. The current Paycheque for the current PAY_END_DT does not appear in the results


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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