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RD/ES: Duplicate Reports Names Were Seen and Error "page can't be found" was Observed When Accessing One of the Duplicate Report From Global Search. (Doc ID 2882912.1)

Last updated on JULY 20, 2022

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.59 and later
Information in this document applies to any platform.

Symptoms

Invalid report output formats are seen when looking for a report from global search. Accessing one of the report from the list is encountering "page can't be found" 

For instance when user trying to search for EOAW_AUDIT(AE Process type) PDF report through global search, there are duplicate PDF report extensions seen for this run. Only one is a valid report out of the duplicate items seen below.

 

 

We can differentiate this duplicate entries from report manager with the two different content ID's or report ID's that this process has generated. Please see the below image, One report ID(63176) is the actual report and other Report ID(63175) contains of the process logs.

 

  

 

When user tries to access the Invalid report i,e is Report ID(63175) from global Search, Below "page can't be found" error is expected. 

 


The issue can be reproduced at will with the following steps:

1. Go to Enterprise Components > Approvals>Approvals > Transaction Audit Report

2. Select the run control ID

3. Add the parameters and run EOAW_AUDIT(AE Process type) to PDF output.

Cause

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In this Document
Symptoms
Cause
Solution
References


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