Online Benefits Confirmation Shows Schedule ID Rather Than Event Class
(Doc ID 2883990.1)
Last updated on AUGUST 22, 2023
Applies to:
PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
The online Benefits Confirmation shows the Schedule ID rather than the Event Class, making it difficult to match the confirmation with the event that triggered the benefit enrollments.
Steps to reproduce the issue:
1. Finalize an Event Maintenance Event (Navigation: Benefits > Manage Automated Enrollment > Events > Run Automated Event Processing).
2. Generate the online benefit confirmation (Navigation: Benefits > Manage Automated Enrollment > Participant Enrollment > Online Confirmation Statements).
3. View the online confirmation (Navigation: Employee Self Service homepage > Benefit Details tile > Benefits Statements tile).
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |