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Online Benefits Confirmation Shows Schedule ID Rather Than Event Class (Doc ID 2883990.1)

Last updated on JULY 19, 2022

Applies to:

PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

The online Benefits Confirmation shows the Schedule ID rather than the Event Class, making it difficult to match the confirmation with the event that triggered the benefit enrollments.

Steps to reproduce the issue:

     1. Finalize an Event Maintenance Event (Navigation: Benefits > Manage Automated Enrollment > Events > Run Automated Event Processing).
     2. Generate the online benefit confirmation (Navigation: Benefits > Manage Automated Enrollment > Participant Enrollment > Online Confirmation Statements).
     3. View the online confirmation (Navigation: Employee Self Service homepage > Benefit Details tile > Benefits Statements tile).

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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