E-AS: After PeopleSoft Upgrade Unable to Log In to the Application - PSAPPSRV Restarts As Soon As We Attempt To Log In (Doc ID 2884126.1)

Last updated on DECEMBER 28, 2023

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.59 and later
Information in this document applies to any platform.

Upgraded to PeopleTools 8.59. Unable to log in to the application. The PSAPPSRV abruptly shuts down. In the PIA_servlets1.log.x file located under:

<PS_CONFIG_HOME>\webserv\peoplesoft\servers\PIA\logs

we could see that the web server lost connection to the application server domain:

Nothing further gets logged in the APPSRV_mmdd.log file after that which indicates that the PSAPPSRV server crashed abruptly.

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In this Document

Symptoms

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