My Oracle Support Banner

The "Benefits Statements" Step On The Onboarding Activity Guide Does Not Work (Doc ID 2884590.1)

Last updated on MAY 11, 2023

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


The Benefits Statement step using Service ID BN_BNE_STATEMENT was added to the Onboarding Activity Guide Category. When you sign in as an employee, click on the OnBoarding Tile, go to the “Benefits Enrollment Step” then click on the “Next” button to go to “Benefits
Statement”, nothing happens on the screen. When you click on the Summary” step, you see that the Benefits Statement step has not been visited and the Mark Complete button is greyed out.

The issue can be reproduced at will with the following steps:
1. Go to Activity Guide Category: ONBOARDING (Navigation: Enterprise Components > Activity Guide Composer > AG Composer Categories)
2. Add Benefit Statements as a Sub Step
3. Logon as employee and click on the OnBoarding Tile
4. Go to the Benefits Step
5. On the Benefits Statement Sub Step, Mark Complete is greyed out


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.