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ELM 9.X: JOBCODE_SYNC Message Receives an Error Message "Error Finding Item" But Message has a Done Status (Doc ID 2889008.1)

Last updated on OCTOBER 18, 2022

Applies to:

PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


After integrating service operation JOBCODE_SYNC in HCM environment to ELM environment and If an Administrator modifies a Job code in HCM environment, functionality triggers a JOBCODE_SYNC message to ELM environment, and the message receives an error message in ELM environment.

The issue can be reproduced at will with the following steps:

1)  Ensure JOBCODE_SYNC service operation/message is configured and Active in HCM and ELM environments. 

2)  Update an existing JOBCODE row in HCM environment

     Navigation: Foundation Tables > Job Attributes >  Define Job Codes

3) Save in HCM environment, which triggers and publishes the JOBCODE_SYNC message and subscribes in ELM.

4) In ELM environment, from Asynchronous Process monitor, review the JOBCODE_SYNC message and notice status is

    Done, but received an error message "Error Finding Item". 

    Navigation: Peopletools > Integration Broker > Service Operations Monitor 





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