My Oracle Support Banner

E-WL:'THE SYSTEM IS NOT AVAILABLE AT THIS TIME' and 'Java Exception: %1: Registering Java class %2: C++ version '%3', Java version '%4'' (Doc ID 2890315.1)

Last updated on AUGUST 22, 2022

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.59 to 8.59 [Release 8.4]
Information in this document applies to any platform.


After upgrading the environment to PeopleTools 8.59.xx trying to logon to PIA shows error on screen below:

The following was checked below, yet the issue persisted:

1. Ensured the correct domain connection password on both the application server and the web server domains were correct (also tried removing same from application server and web server).
2. Tried using a different web profile on the web server in the <PS_CFG_HOME>/webserv/<DOMAIN-NAME>/applications/peoplesoft/PORTAL.war/WEB-INF/psftdocs/<PIASITE>/ file.
3. Tried reinstalling WebLogic, Tuxedo and also patched to the latest available PeopleTools version and recreated the domains.
4. Changed the PTWEBSERVER password and no accounts were locked or expired.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.